How do you ship, and what is the price?
No more shipping costs. Enjoy free shipping international!
Why didn't my shipment come in one package?
We ship your orders from various international warehouses (US, Canada, Singapore and China). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Where do you ship?
We provide free international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
How long will my order take to be delivered?
Order processing time usually takes 48 hours but can take up to 5 business days before shipment. After order processing time, the shipping time will depend on your exact location. However, it usually takes only 10 - 15 business days for shipping to the U.S. and 15 - 25 business days for international shipping in these countries (Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom). Also for restricted zones and other countries deliveries can take up to 1 - 8 weeks to arrive upon shipment. It depends what you purchased and/or where you live.
How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
When will my tracking information appear?
You should see tracking events within 48-96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Why can't I track my order on your website?
Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Also, If your order takes longer than 1-4 weeks, it usually it means that the package(s) was randomly selected by the customs office to be inspected. This means they will have to open the package, inspect it, seal it back up and send back on its way to you.
Please be patient for a little longer and understand that we are doing our very best to rush your orders for you. Please also understand that if the package is in customs, we cannot call to rush them since the customs office is a government entity and it is there to protect your country. We are not in any way affiliated with any shipping companies, thus please direct all questions concerning your package delivery, change of address, mail forwarding, to your local postal office.
We ship via parcel because private companies such as DHL or Fedex very high and unreasonable import taxes and customs fees. In order to offer our customers the best price and help you to avoid expensive domestic taxes and fees, we ship our products in parcel. We really appreciate your patience in this :)